Human handoff
Transfer the conversation, the customer record, and what was promised to your team whenever a caller asks for a person.
Give every caller the time they need
People buying hearing aids, home care, or a medical alert system want clear answers before they decide, and often want family involved. Simple takes its time, speaks clearly, makes room for family, and hands off to a person whenever the caller asks.
Clear answers at a comfortable pace
Simple waits while a caller thinks, stops the moment they cut in, and repeats anything they want to hear again. It answers from the product information you approve, and stays inside it.
For new inquiries, it explains the options, books an in-home visit or a fitting, and sends the details by text.
When an adult child or caregiver wants to be part of the decision, Simple sets up a call at a time that works for everyone, and notes who will be there.
For existing customers, it answers order and service questions, confirms deliveries and visits, and reaches out when it’s time to reorder batteries or supplies.
Anyone who would rather talk to a person gets one, with the conversation so far already shared.
A pace that fits the caller
Simple waits while callers think, stops when they cut in, and repeats dates and prices as often as they like.
Family on the call
Simple asks who else should be part of the decision and books a time that works for everyone.
A person whenever they ask
One request is all it takes. Simple transfers on your phone system, and your team picks up with the full story.
From the first question to a confident yes
Unhurried
Callers set the pace, with no hold music and no rush to hang up.
Clear
Dates, prices, and next steps repeated back before the call ends.
Included
Family members and caregivers invited to the next conversation.
Followed up
Confirmations and reminders by call and text, in each customer’s local time.
Built for the way older customers buy
Simple follows your rules for every product line, from hearing aids to home care, and records every conversation, so your team knows what was said and what was promised.
24/7
Answer whenever customers or their families call
80
Languages and dialects, with the same care in each
Made for calls that need extra care
In the language they prefer
Offer the same patient service in every language enabled for your account.
Work inside your systems
Read and write the CRM, order, scheduling, and service data your team already relies on.
See all integrations
A launch that starts with how your best reps talk
Our team listens to your best calls, then maps your products, common questions, handoff rules, and follow-up before the first customer conversation goes live.
- Your tone and pace. Decide how Simple greets callers, confirms details, and offers a person.
- Real situations tested. We test callers who need things repeated, family members joining, and changes of mind with the people who take these calls today.
- Reviewed together. Every call is scored against your checklist, and we refine the agent with your team every week.
Frequently asked questions
Will Simple rush callers?
No. Simple waits while a caller thinks, stops the moment they cut in, and repeats dates, prices, and next steps whenever they ask. During launch, we set how it confirms details and when it offers a person.
What if a family member wants to be part of the decision?
Simple asks whether anyone else should be involved, then books a call or a visit at a time that works for everyone and notes who will be there.
What can Simple say about our products?
Only what you approve. Simple answers from the product information, prices, and policies you give it, and hands any question outside them to your team.
How does Simple protect customer information?
Simple is SOC 2 Type 2 and HIPAA compliant. Conversations are encrypted, sensitive details are redacted in transcripts, and your team controls who can see what.
Built for enterprise scale
About Trust- SOC 2 and HIPAA complianceWe maintain SOC 2 Type II certification and HIPAA compliance.
- Automatic PII redactionSensitive information is detected and redacted in real time.
- State-of-the-art encryptionAll conversations and transcripts are protected with AES-256 encryption.
Put your best rep on every call
Tell us how your customers buy. We’ll show you where Simple can start winning revenue.