Answers on your site,
by chat or by voice
Answered from your help center
In your dashboard
Knowledge retrieved · Shipping policy
Knew who was signed in
Before the first reply
Verified identity · Dana R.
Order lookup · #W48213
Started a voice call in the chat
This widget
Voice calls · on
Dictation · on
Brought in your team
Your team sees
Take over
Pause AI and assign to me
Resume AI
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Live with one snippet
Add one script to your site with your widget token, and the chat is live, with nothing to install on your servers.
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Answers from your help center
Simple answers from your help center and documents, and your team sees which article each answer came from.
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Knows who’s signed in
When your site identifies a signed-in customer, Simple looks up their orders before its first reply.
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Talks when typing gets slow
Turn on voice, and visitors can start a call with your agent right in the chat, or record a message instead of typing it.
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Hands off to your team
A teammate can take over any chat, pause the AI while they help, and hand it back when they’re done.
The details
What web chat does today, in plain words.
- Install
- One script on your site, with your widget token.
- Answers
- From your help center and documents. Your team sees which article each answer came from.
- Signed-in customers
- When your site identifies a signed-in customer, Simple looks up their orders before its first reply. Turn on “Require verified identities” to accept only signed identities.
- Voice
- Turn on voice, and visitors can start a call with your agent right in the chat.
- Dictation
- Visitors can record a message instead of typing it, and it’s transcribed into the chat.
- Photos and files
- Turn on attachments, and visitors can send a photo or a file in the chat.
- Settings
- Voice, dictation, attachments, and verified identities are each switched on per widget.
- Hours
- Set business hours, and the chat hides outside them. Leave them unset, and it’s there around the clock.
- Your team
- “Take over” or “Pause AI and assign to me” to step in, and “Resume AI” to hand back. It works for chat and texts.
- On phones
- The chat opens as a full-screen panel on phones.
Questions
How do I add the chat to my site?
Paste one script with your widget token. A “Chat with us” button appears on your site.
Where do its answers come from?
Your help center and documents. In the transcript, your team can see which article each answer came from.
Can it tell who’s signed in?
Yes, when your site identifies the customer. Simple then looks up their orders before its first reply, and you can require verified identities.
Can visitors talk instead of typing?
Yes, once you turn voice on for the widget. One tap starts a voice call with your agent in the chat.
What happens when someone needs a person?
The visitor sees “Connecting you with someone who can help…”, and a teammate takes over. When they’re done, “Resume AI” hands the chat back to Simple.
Is the chat always on?
If you set business hours, the chat hides outside them. If you don’t, it’s there around the clock.
Never miss another call
Tell us where calls and leads slip through today. We’ll show you what Simple can catch first.