How a launch works
Our launch team builds your agent with you, on site. We start with one use case, prove it on live calls, and expand from there.
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June 2 · Day 0
Kick off on site
Our launch team works next to yours from day one, learning your products, your customers, and how you sell.
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Pick the first use case
We’ll tell you which conversations to hand to Simple first, and why. One line, one job, done end to end.
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Connect your systems
Simple joins your phone system and works in your CRM and order systems. If an integration is missing, we build it.
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Test in simulations
Every change runs through simulated calls before a customer hears it.
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June 10 · Day 8
Go live on one line
Simple takes its first live calls, with your agent engineers on hand to tune it.
What we need from you, and what we bring
Most of the work is ours. We need a few people who know your business and your systems.
From your team
- Someone who can make decisions, and an engineer who knows your systems
- Access to your phone system and the systems the first use case touches
- Time with our team each week, during the launch and after it
From Simple
- A launch team on site with yours from day one
- Dedicated agent engineers who stay on your account
- The integrations with your phone system, CRM, and order systems
- Simulation tests before every change, and weekly tuning after go-live
Keep the phone system you already run
Simple connects to your contact center and works in your CRM and order systems, so your team has nothing new to move to. If we don’t have an integration you need, we’ll build it.
See all integrationsYour phone system
Your CRM and order systems
- Salesforce
- SAP
- Order systems
- Your own APIs
After launch, it keeps getting better
Go-live is the start. Your team and ours keep testing, tuning, and adding what comes next.
- Weekly testing and tuningWe review calls and tune the agent every week, so results keep climbing.
- One use case at a timeOnce a use case is proven end to end, we add the next one.
- The same team, long after launchYour agent engineers stay on the account. Omaha Steaks and Simple still meet two to three times a week.
- Pricing tied to resultsOur pricing is tied to our results, so improving your calls is our job too.
The results at Omaha Steaks
Simple went live in 8 days. Today it handles most of Omaha Steaks’ calls from start to finish, and sells on them too.
from signing to first live calls
of all calls contained, 78% of sales calls
seasonal hires planned, down from 5,000
upsell rate on Simple’s calls
Questions about your launch
How long does a launch take?
Omaha Steaks signed on June 2 and took its first live calls on June 10, eight days later. We plan your timeline with you at kickoff, around your first use case and the systems it touches.
Do we have to change our phone system?
No. Simple connects to the phone system you already run, including Five9, Genesys, NICE CXone, Talkdesk, Amazon Connect, Cisco, Zoom, and any SIP carrier.
What do you need from our team?
Someone who can make decisions, an engineer who knows your systems, and time with us each week. Our launch team builds the agent with you.
How do you keep changes safe?
Every change is tested in simulated calls before it ships. After go-live, we test and tune every week.
How is Simple priced?
Our pricing is tied to our results. We’ll walk you through how that works for your calls in a demo.
How do you protect our customers’ data?
Simple is SOC 2 Type 2 and HIPAA compliant, and masks card numbers and personal details as the call happens. See security and compliance for the details.
Let’s find your first use case
Tell us how your customers buy. We’ll show you where Simple can start, and how your launch would run.