Score every call, backed with evidence
Simple takes every conversation, whether from your AI agents or your live ones, and scores them against your own checklist.
Develop every part
of your team
Dan K. · with Jordan, your rep
Dan K.My furnace stopped, and it’s 40 degrees in here.
Jordan · your teamI’m sorry. I can get a tech to you first thing, at 7:30.
Dan K.Is there anything that would stop this happening again?
Jordan · your teamI’ll ask the tech to take a look.
Helps Jordan mid-call
Agent Assist
Suggested next stepOffer the priority visit at 7:30 AMFrom your no-heat playbook
- Verify the address
- Offer the earliest visit
Dan K.Jordan
0:000:22
MonTueWedThuFri
Organized insights
Simple tags every conversation by topic and sentiment, and alerts you when something looks off.
Improve every rep
Simple’s platform lets your live reps see their scores, coaching notes, and reviews in one place.
Make changes with confidence
Simple runs any changes through simulations and test calls before they ship, and our engineers review the results with you weekly.
Keep your phone system
Simple works with the contact centers you already run. Set your rules and behaviors, and your team still takes the calls you want them to.
See every integration
- Any SIP carrier
Go deeper
The jobs Develop does every day, and the systems it scores calls from.
- Use caseCustomer supportResolve questions on the first contact, and see which ones keep coming back.See how it works
- Use caseCustomer surveysCollect feedback in the conversation and surface what changed, week over week.See how it works
- IntegrationsYour contact centerSimple works on top of the phone system you already run, and scores your team’s calls there too.See every integration
Coach your team on every call
Tell us what a good call sounds like at your company. We’ll show you how Simple scores every call against it.