Answer every call
on every channel

Michael B. · on the line

SimoneThanks for calling. This is Simone. How can I help?

Answers on the first ring

MBIncoming call · Michael B.Main line · Five9 · 9:47 PM
Answered in 0.6 sAfter hours, no hold
Before hello
2 past orders found
Last order
Anniversary gift box · #W48213
Verified
Phone on file
0.6 s
MichaelSimone
0:000:06

Picks up on the first ring

Whether it’s a busy afternoon or during the holiday rush, Simple’s agents are available to answer every call. Demand-based scaling means spikes never turn into a queue.

See after-hours calls

Lets callers cut in

Tango, our newest model, processes from audio for an industry-leading conversational experience. Simple waits for your customer to finish their thought, and stops speaking the moment they cut in.

See Tango in action

One agent on every channel

Calls, texts, chat, and email reach the same agent, every time. Your customers’ conversations carry through it all.

From chat to voice in seconds

One tap in your online chat portal transfers to your Simple agent with all of the context. Customers switch to voice without skipping a beat.

See web chat

Keep your phone system

Simple works with the contact centers you already run. Set your rules and behaviors, and your team still takes the calls you want them to.

See every integration
  • Five9
  • Genesys
  • NICE
  • Talkdesk
  • Amazon Connect
  • Cisco
  • Zoom
  • Any SIP carrier

Go deeper

The features behind Answer, and a job it does every night.

Next up

BookEvery lead called back and booked.Learn more CloseOrders, add-ons, and payments, done.Learn more

Never miss another call

Tell us when calls go unanswered today. We’ll show you what Simple would pick up first.

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