Voice AI technology

Agent orchestration

Agent orchestration is the coordination of models, tools, data, channels, rules, and handoffs required for an AI agent to complete a workflow reliably.

Why Agent orchestration matters

A production agent is rarely a single model. It must manage conversation state, decide which system to use, handle failures, and remain inside business policy.

How it works in practice

The orchestration layer can route tasks, call tools, maintain state, apply guardrails, choose the next action, and escalate when confidence or permissions are insufficient.