Travel
Book and change trips around the clock
Travelers call across time zones to book, rebook, cancel, and ask what changed. Simple works from live itinerary and availability data, completes approved actions, and brings in staff when the trip needs judgment.
Finish the reservation work during the call
Simple reads availability and itinerary data from the booking system, applies fare and service rules, and writes confirmed changes back. Routine reservations, modifications, cancellations, and pre-trip questions can finish without another queue.
Complex itineraries, policy exceptions, and distressed travelers reach staff with the conversation and work already completed.
Coverage across time zones
Answer reservation and service calls around the clock in the markets and languages configured for the account.
Complete the reservation
Check live availability, apply booking rules, confirm the selection, and write the reservation during the same call.
Change the trip in the system
Rebook, modify, or cancel approved itineraries, then send confirmation and record the outcome.
24/7
Reservation and service coverage.
Live
Availability and itinerary lookup.
One call
Book, modify, or cancel.
Context
Complex-trip handoff.
A travel call is complete only when the booking record, traveler confirmation, and handoff state agree. If they do not, the work is still open.
Simple’s operating principle
Reservations and service
Keep the traveler and booking system in sync
Customer
Can an agent help with this itinerary?
Human Handoff
Send the traveler, itinerary, transcript, and attempted actions to staff when rules or circumstances require judgment.
Multi-language
Offer the same reservation and service workflows
in each language enabled for the account.
Work inside the reservation stack
Read availability, bookings, loyalty, CRM, and disruption data through approved integrations.
