Retail & E-commerce
Turn peak-season calls into completed orders
During peak season, sales and order-status calls arrive at the same time. Simple reads the catalog and order record, answers the question, completes the order when appropriate, and routes exceptions with context.
Run sales and service calls from
the same customer record
For inbound sales, Simple answers product questions, recommends from approved offers, and places the order in your system.
For order-status calls, Simple checks the live order record, captures delivery or claim details, and completes approved changes.
Outbound journeys can recover abandoned carts or update customers when an order is delayed.
When a call crosses an escalation rule, the transcript, intent, and completed work travel with it.
Search the live catalog
Find the item by name or SKU, answer approved product questions, and recommend the next relevant offer.
Reach out before the customer calls
Trigger a callback for an abandoned cart, delayed shipment, or damaged order, then record the outcome.
Keep peak volume out of the hold queue
Handle concurrent sales and service calls while human agents take exceptions that need judgment.
Omaha Steaks after one year
60%
Containment across all calls.
70–75%
Containment on dedicated sales lines.
28–30%
Upsell rate.
16% → 3%
Call abandonment.
Keep routine calls automated and exceptions accountable
Customer
Can you change the delivery address?
Human Handoff
Transfer the transcript, customer record, and completed actions at the escalation point.
Multi-language
Support enabled markets without duplicating
language-specific service queues.
Work from the retail systems you already trust
Read and write catalog, order, CRM, ticketing, and payment data through approved integrations.
