Retail & e-Commerce
Turn your busiest call days into your best sales days.
Peak season triples your call volume. Simple answers on the first ring, knows every SKU in your catalog, and closes the sale, while clearing order-status calls in seconds. The holiday rush never becomes a hold queue.
A voice agent built for retail and
e-commerce brands.
Simple connects to your catalog, order system, and CRM, then runs the call start to finish.
On inbound, it clears WISMO and order-status questions, answers product questions, and adds an upsell where it fits.
It also works outbound, calling customers back after an abandoned cart, a delayed shipment, or a damaged order to recover the sale.
On the rare call that needs a person, Agent Assist hands off with the full history already in front of your rep.
Built for complex catalogs
Whether your catalog has 20 SKUs or 2,000, Simple works through it and keeps selling.
Proactive outreach
Spot a delayed or damaged order and tell customers before the complaint comes in.
Scales with your season
Take Black Friday volume without temp hires or a hold queue.
Results for retail & e-commerce brands.
70%
Of sales calls cointaned.
53%
Reduction in staffing costs.
30%
Increase in upsells.
+1M
Of orders placed through Simple.
Built for the real world.
Customer
Can I speak with a supervisor?
Human Handoff
Senses when a call needs a person, and hands it off fully briefed.
Multi-language
Speaks 40+ languages,
each one like a native.
Integrate your stack
Works with the tools you already run on. Nothing to install.
