A large language model is an AI model trained on extensive language data to interpret context, generate language, and perform a range of reasoning tasks.

Why Large language model matters

Within an AI sales agent, the model helps understand requests, manage dialogue, choose approved actions, and produce useful responses.

How it works in practice

The model should be grounded in business data, connected to constrained tools, evaluated on real workflows, and surrounded by guardrails rather than treated as the entire agent.