Turn-taking is the coordination of when each participant speaks, listens, pauses, interrupts, and yields during a conversation.

Why Turn-taking matters

Good turn-taking makes a voice agent feel responsive without cutting callers off or leaving long, awkward gaps.

How it works in practice

The system combines end-of-turn detection, latency management, barge-in, pause handling, and conversational context to decide when to speak and how to recover from overlap.