Voice AI for Amazon Connect

Bring AI agents into your call flows while Amazon Connect keeps routing, queues, agent state, and reporting.

Talk to our team

Your call flows. Simple AI.

Route calls from Amazon Connect

Let Simple AI handle the conversation

Transfer back to a live agent when needed

What you can do with Amazon Connect

INBOUND

AI after your IVR

Answer calls in Amazon Connect, run your IVR logic, then hand the conversation to Simple AI.

OUTBOUND CAMPAIGNS

Keep your campaigns moving

Transfer connected calls to Simple AI while Amazon Connect handles pacing, do-not-call rules, and answering machine detection.

YOUR NUMBERS

Call with a familiar caller ID

Use AWS-provisioned numbers with a Chime SDK Voice Connector. Simple AI can make outbound calls through the same trunk using those numbers as caller ID.

Two ways to connect

Contact flow transfer

Keep Amazon Connect as the front door. A Transfer to phone number block sends calls to Simple AI, with no SIP configuration or Voice Connector to manage.

Chime SDK Voice Connector

Connect AWS numbers to Simple AI over SIP for inbound and outbound calls, with TLS and SRTP encryption available. Amazon Connect reaches the connector by dialing a number. SIP is available on Enterprise plans.

Need a live agent? Simple AI transfers to a number claimed in Amazon Connect, where your inbound flow routes the call to the right queue.

Give AI the context it needs

Amazon Connect contact attributes don’t travel with the call through either connection option. Information your flow collects stays inside Amazon Connect.

Pass that context separately: use a flow Lambda to start a call through the Simple AI API with parameters, or let the AI look up the caller by phone number.