SIMPLE + CISCO
AI voice agents for your Cisco contact center
Use Simple for the conversations you choose, with Cisco keeping call control, queueing, and delivery to your team.
Connected to the way you route calls
Cisco routes the call
Simple handles the conversation
Your agent takes over with context
What you can do with Cisco
01 / INBOUND
Choose where AI comes in
A CTI route point or IVR script sends selected calls to Simple over your SIP trunk.
02 / CAMPAIGNS
Keep Cisco’s pacing
Your Cisco dialer handles pacing and compliance, then transfers connected calls to Simple.
03 / DIRECT OUTBOUND
Use your existing number
Let Simple place calls through the trunk with your existing caller ID.
Hand off without starting over
Return to the right team
Transfer back to a CTI route point, queue, or agent extension when a person is needed.
Keep context with the call
Carry call metadata with the transfer for the receiving agent’s screen pop and CRM lookup.
Connect the Cisco setup you use
Connect CUCM, UCCX, Unified CCE, or Webex Contact Center over SIP. In a CUCM and UCCX setup, CUCM keeps call control while UCCX handles queueing and agent delivery.
Your Simple account team configures our side of the connection. We’ll work with your team on the AI handoff, return destination, and end-to-end testing.
Ready to connect Cisco?
Talk with our team about your Cisco integration, or explore the details in our docs.