SIMPLE + FIVE9
AI and your Five9 team, working together
Connect calls, chats, and recording analysis so Simple and your Five9 agents can pick up where the other left off.
Certified AI Agent Connect Partner
The conversation stays connected
Five9 routes the conversation
Simple helps the customer
Your agent takes over with context
What you can do with Five9
01 / INBOUND
Answer with Simple
Five9 handles IVR and routing, then sends selected calls to Simple.
02 / OUTBOUND
Let your dialer lead
Keep Five9’s pacing and compliance. Transfer connected campaign calls to Simple.
03 / HANDOFFS
Bring in your team
Transfer calls to a campaign, skill, or agent—and hand chats to a Five9 agent when needed.
Hand off without starting over
The right person. The full context.
Send calls to the right Five9 campaign, skill, or agent. Hand chat conversations to your team when AI cannot resolve them.
Keep the details with the call
Pass an order number, verified caller identity, or what the AI has already tried into the receiving agent’s screen pop.
One view of human and AI calls
Bring your Five9 human-agent recordings into Simple alongside AI calls. Get transcripts, separate agent and customer speakers, and keep Five9 call metadata attached.
Search and report across conversations, apply the same analyzers and scorecards, and backfill existing recordings.
Ready to connect Five9?
Talk with our team about your Five9 integration, or explore the details in our docs.