SIMPLE + SIP / PBX
Connect AI conversations to your phone system
Route selected calls to Simple through your SIP or PBX environment, then return them to the queue, extension, or number your team already uses.
From your phone system to Simple and back
Your system routes the call
Simple handles the conversation
Your team receives the handoff
What you can do with SIP and PBX
01 / INBOUND
Choose which calls reach Simple
Route selected numbers, queues, or call-flow branches to Simple over a configured SIP connection.
02 / OUTBOUND
Use the route your business approves
Where your environment supports it, configure an outbound SIP route for calls initiated by Simple.
03 / RETURN PATH
Send callers back to your team
Return calls to a queue, hunt group, extension, or external number using the transfer method your system supports.
Hand off without losing the thread
Choose the right transfer model
Use a direct transfer, bridged handoff, or another supported method based on your PBX and carrier setup.
Pass the details your system accepts
Carry caller ID and supported signaling data into the return path so downstream routing can continue.
Built around your SIP environment
The connection can include a SIP trunk or URI, session border controller, approved codecs, DTMF method, caller ID policy, and a defined return path.
Support for TLS, SRTP, SIP REFER, and other transfer behavior varies by PBX, carrier, and SBC. Every deployment needs its own interoperability and failover plan.
Ready to connect your phone system?
Talk with our team about your SIP architecture, routing rules, and escalation paths.