SIMPLE + GENESYS
AI conversations that fit your Genesys setup
Bring Simple into Genesys Cloud or Engage. Keep your routing, queues, agent workflows, and reporting in place.
Genesys Ascend partner
From your flow to AI and back
Genesys routes the call
Simple handles the conversation
Your agent takes over with context
What you can do with Genesys
01 / INBOUND
Choose where AI comes in
Use an Architect flow to route selected calls to Simple.
02 / CAMPAIGNS
Keep your dialer working
Genesys manages pacing, do-not-call checks, and answering machine detection. Simple handles connected calls.
03 / DIRECT OUTBOUND
Call with your own number
Let Simple place calls through your Genesys trunk using your existing caller ID.
Hand off without starting over
Return to the right team
Transfer the call back to a Genesys queue, skill, or agent when a person is needed.
Give agents the full picture
Pass call metadata for CRM lookup and screen pops. Show the AI’s summary, collected details, and transcript beside the call.
Built for Cloud and Engage
Connect Genesys Cloud through BYOC Cloud or BYOC Premises, or connect Engage / PureConnect through SIP Server or an SBC.
Genesys keeps control of routing, queues, agent state, and reporting. Your Simple account team configures our side of the connection.
Ready to connect Genesys?
Talk with our team about your Genesys integration, or explore the details in our docs.