SIMPLE + NICE CXONE
AI conversations with CXone in control
Add Simple to your Studio scripts, with CXone keeping control of routing, skills, and agent delivery.
Your Studio script connects the dots
Studio sends the call to Simple
Simple handles the conversation
Studio routes the handoff
What you can do with NiCE CXone
01 / INBOUND
Let Studio lead
Your Studio script answers the call and sends it to Simple over a SIP backchannel.
02 / CAMPAIGNS
Keep outreach moving
Personal Connection manages pacing and compliance, then hands connected calls to Simple.
03 / DIRECT OUTBOUND
Keep your caller ID
Let Simple place calls through the trunk using your existing caller ID.
Hand off without starting over
Bring in the right agent
When a person is needed, Simple signals your running Studio script to route the call to the right skill or agent.
Keep the context close
Pass metadata into the agent’s screen pop. Show the AI’s summary, collected details, and transcript beside the call.
Your routing rules stay in charge
Simple uses the CXone Signal API to return control to the running Studio script. Your existing skills, priorities, and routing rules determine what happens next.
Your Simple account team configures our side of the connection and the Signal API credentials. We’ll work with your team on the handoff and escalation paths.
Ready to connect NiCE CXone?
Talk with our team about your NiCE CXone integration, or explore the details in our docs.