SIMPLE + TALKDESK
Make room for AI in Talkdesk
Route calls to Simple from Talkdesk Studio, and bring your team back in whenever a caller needs a person.
Your routing keeps things moving
Talkdesk Studio routes the call
Simple handles the conversation
Your agent takes over with context
What you can do with Talkdesk
01 / INBOUND
Choose the calls AI handles
Use your Studio flows to send selected calls to Simple.
02 / CAMPAIGNS
Keep your dialer working
Talkdesk manages pacing and compliance, then transfers connected calls to Simple.
03 / DIRECT OUTBOUND
Use your existing caller ID
Let Simple place calls through your Talkdesk trunk using the number customers recognize.
Hand off without starting over
Return to the right team
Transfer a call back to a Talkdesk ring group, skill, or agent when a person is needed.
Pass the details along
Carry call metadata with the transfer so the receiving agent can use it for screen pops and CRM lookups.
Built around your Studio flows
A BYOC SIP trunk connects Talkdesk and Simple. Your Studio flow decides when AI should handle a call, and Talkdesk routes it back to an agent when needed.
Your Simple account team configures our side of the connection. Together, we’ll map the handoff and return path and test the caller and agent experience.
Ready to connect Talkdesk?
Talk with our team about your Talkdesk integration, or explore the details in our docs.