SIMPLE + ZOOM CONTACT CENTER
AI conversations in your Zoom contact center
Bring Simple into your Zoom flows, with routing, queues, and agent state staying in Zoom Contact Center.
From your flow to AI and back
Zoom routes the call
Simple handles the conversation
Your agent takes over with context
What you can do with Zoom Contact Center
01 / INBOUND
Let your flows lead
Your Zoom flow answers the call, runs the IVR, and sends selected conversations to Simple.
02 / CAMPAIGNS
Keep your dialer working
Your dialer manages pacing and compliance, then transfers connected calls to Simple.
03 / DIRECT OUTBOUND
Keep your caller ID
Let Simple place calls through the trunk using your existing caller ID.
Hand off without starting over
Return to the right team
Transfer a call back to a Zoom queue, flow, or agent when a person is needed.
Keep the details with the call
Pass call metadata with the transfer so the receiving agent can use it for screen pops and CRM lookups.
Built around your Zoom flows
A SIP trunk connects Zoom Contact Center and Simple. Your flows decide which calls reach AI, and Zoom queues and delivers the handoff when a person is needed.
Your Simple account team configures our side of the connection. Together, we’ll map the return destination and test calls, transfers, and agent context.
Ready to connect Zoom Contact Center?
Talk with our team about your Zoom Contact Center integration, or explore the details in our docs.