Why go to Customer Contact Week?

Contact centers have a consistency problem. Peak seasons expose it. Staffing fluctuations make it worse. Even trained reps have off days. The result is variable customer experiences and conversion rates that shift with whoever picks up the phone.

Customer Contact Week is where the people trying to solve that problem (to mention many others) get together. That's why we'll be at Caesars Forum in Las Vegas, June 22-25, and why we're bringing a little bit more than a slide deck.

Simple AI builds voice agents that run every call at top-performer quality. Whether it's call one or call ten thousand, it maintains the same accuracy, same sales approach, and same customer experience. Our agents already outsell trained live reps by 30% on conversion and upsell.

Fireside Chat with Omaha Steaks

First thing worth mentioning is our fireside chat with Grant Young, Director of CEC Operations at Omaha Steaks, happening Thursday June 25, 12:00 p.m. in Forum N. 

In this session, we will discuss what it takes to make voice AI work in the real world and how that effort is paying dividends for Omaha Steaks and other Simple AI customers. You don't want to miss this sneak peek inside a world-class operation running voice AI at scale. 

Visit booth #1340 for unique giveaways and live AI voice agents

Our team will also be out on the exhibit floor, so come find us at booth #1340. We think we've put together a pretty cool experience for attendees:

Demos that reflect real deployments. We'll walk you through what 99.99% agent accuracy, 70%+ containment, and 30% increases in upsell size look like in practice: the integrations, escalation logic, QA workflows, reporting, compliance controls, and the operational metrics teams use to evaluate performance.

Prizes and a raffle. We have a few unique giveaways that you will only find at our booth happening as well. Stop by early if that matters to you.

A full-size phone booth. A booth in a booth! You can also come through to check it out and hear what Simple AI sounds like on a live call. 

We’re also hosting a couple smaller events during the week with customers, partners, and operators in the space. Details are staying off the public schedule for now, but feel free to reach out if you’ll be in Vegas.

Book a meeting and get the details at usesimple.ai/customer-contact-week-2026.

Not going? We'll see you at the next one.

If you can't make CCW, we have four more conferences on the docket this summer. More on those soon.

Otherwise, we will see you in Vegas!